This Service Agreement is between Clean Paws Katy LLC, a Texas limited liability company located in Katy, TX ("Company", "we", "us"), and the individual completing signup and receiving services at the specified address ("Customer", "you").

Clean Paws Katy provides residential pet waste removal services. The service plan selected at signup governs frequency and pricing. Available services include:

• Weekly Service: One visit per week on your assigned day to remove all dog waste from your yard.
• Bi-Weekly Service: One visit every two weeks on your assigned service day.
• One-Time Cleanup: A single visit with no recurring commitment.
• Commercial Service: Custom plans for HOAs, apartment complexes, and commercial properties — governed by a separate commercial agreement.

Every visit includes: complete yard scooping, equipment sanitization between properties, photo confirmation of clean yard and secured gate sent via text, and an arrival notification text prior to visit.

We currently service the greater Katy, Texas region including:

• Katy, TX (ZIP codes: 77449, 77450, 77491, 77492, 77493, 77494)
• Cinco Ranch, Seven Meadows, Grand Lakes
• and surrounding communities

We reserve the right to determine whether a specific address falls within our serviceable area. If your address is outside our current service area, you will be notified prior to your first scheduled visit and will not be charged.

Upon signup, you will be assigned a recurring service day Monday through Friday. You acknowledge and agree to the following:

• Service days may occasionally shift by one business day due to holidays, weather, or route changes. You will be notified of any changes via text message.
• We do not guarantee a specific time of day for service. Most visits occur between 7:00 AM and 5:00 PM on your assigned day.
• You will receive a text notification prior to your technician's arrival.
• A photo of your clean yard and secured gate will be texted to you upon completion of each visit.
• You are responsible for ensuring yard access is available on your service day. If the yard is inaccessible due to a locked gate without a provided code, loose or aggressive animals, or other Customer-caused obstruction, the visit will be skipped and you will be charged for that visit.

Technician safety is our priority. We reserve the right to suspend service without penalty under the following conditions:

• Tropical storms, hurricanes, or tropical storm watches/warnings issued for the Katy/Houston area
• Flash flood warnings or active flooding in the service area
• Extreme heat advisories where conditions pose a health risk (heat index above 115°F)
• Any weather event that, in our sole judgment, makes service unsafe

In the event of a weather-related suspension, we will notify all affected customers via text as soon as reasonably possible and make every effort to reschedule within 5 business days. A credit will be applied if a makeup visit cannot be completed within 7 days. Routine rain and mild weather conditions will not suspend service.

You agree to the following billing terms:

• Billing Cycle: Services are billed monthly, in advance. Your payment method will be charged on the 1st of each month for all services scheduled that month.
• First Visit: For new customers, the first cleanup is free with signup for recurring weekly service. Billing begins on the 1st of the first full billing month.
• Payment Method: A valid credit card, debit card, or ACH bank account must be on file at signup. Services will not begin until payment is confirmed.
• Failed Payments: If payment fails, we will notify you. If not resolved within 5 business days, service will be suspended until the balance is paid in full.
• Late Fees: Accounts unpaid for more than 14 days may be assessed a $10.00 late fee.
• Price Changes: We reserve the right to adjust pricing with 30 days written notice. Continued use of service after the effective date constitutes acceptance of new pricing.
• No Refunds for Completed Services: Once a service visit has been performed, no refunds will be issued. Quality concerns must be reported within 24 hours and will be resolved through a complimentary re-service visit.

• Cancellations received at least 7 days before the next billing date take effect at the end of the current billing period with no additional charges.
• Cancellations received fewer than 7 days before the next billing date may result in a charge for the following month. We will make reasonable efforts to accommodate late requests.
• To cancel, text or email hello@cleanpawskaty.com with your name, address, and cancellation request. We will confirm receipt within 1 business day.
• You may pause service for up to 60 days without canceling. Pause requests must be submitted at least 7 days before the next billing date.
• We reserve the right to cancel service to any customer at any time with 7 days written notice. Prepaid amounts for unperformed services will be refunded.

You acknowledge that our technicians will be entering your private property and agree to the following:

• All pets must be secured indoors or in a separate area of the yard away from the technician during service. We are not responsible for any pet that escapes, injures itself, or causes injury to a technician during a visit.
• You must disclose all dogs and other animals on the property at signup, including any animal with a history of aggression. Failure to disclose aggressive animals is a material breach of this Agreement.
• If a technician determines an animal poses a safety risk, they may leave without completing the visit. You will be charged for the visit and notified to secure the animal for future visits.
• You are responsible for providing gate access codes or other access information necessary to enter the yard. This information will be kept strictly confidential.
• Our technician will close and secure all gates upon leaving. We are not responsible for gate or fence failures resulting from pre-existing damage, wear, or structural deficiency.
• You grant us permission to enter your yard on scheduled service days without prior announcement beyond the standard arrival notification text.

Clean Paws Katy maintains general liability insurance and takes reasonable precautions to protect your property. You agree to the following:

• We are not liable for property damage resulting from pre-existing conditions including damaged fencing, broken gates, unstable landscaping, or other hazardous yard conditions.
• We are not liable for injury to or loss of pets resulting from pre-existing medical conditions, existing escape routes in fencing, or aggressive behavior by the pet.
• Our total liability for any claim under this Agreement shall not exceed the amount you paid for services in the 30 days preceding the claim.
• You agree to indemnify and hold harmless Clean Paws Katy LLC, its owners, employees, and agents from any claims arising from: (a) inaccurate information provided by you, (b) failure to disclose aggressive animals, (c) pre-existing property conditions, or (d) your breach of this Agreement.
• Proof of general liability insurance is available upon written request.

To invoke the guarantee, report your concern via text or email within 24 hours of the completed visit, describe the specific issue, and allow us to return within 48 hours. If we cannot complete a re-service within 48 hours, a credit will be applied to your next billing cycle. The guarantee applies to service quality and does not entitle you to a monetary refund for a completed visit.

Our technicians photograph your clean yard and secured gate after every visit. This photo is sent to you via text as proof of service completion. By agreeing to these Terms, you:

• Consent to photos being taken of your yard and gate on each service visit
• Acknowledge that photos are taken solely for service documentation purposes
• Agree that we may use anonymized or non-identifying photos for marketing purposes (such as before/after photos). No identifying information including addresses or home exteriors will be shared without your separate written consent.

Clean Paws Katy offers a referral reward of one free week of service for both the referring customer and the new customer. Referral rewards have no cash value, are non-transferable, and are subject to change or discontinuation at any time with reasonable notice.

• We communicate primarily via text message to the phone number provided at signup. You are responsible for keeping your contact information current.
• Service notifications, billing notices, schedule changes, and account updates will be sent via text and/or email.
• You consent to receive service-related text messages from Clean Paws Katy. Standard messaging rates may apply.
• For questions, text or call (281) 829-8914. We will respond to all inquiries within one business day.

This Agreement is governed by the laws of the State of Texas. Disputes will be resolved as follows:

• First, the parties will attempt informal resolution by contacting us directly at hello@cleanpawskaty.com or (281) 829-8914.
• If informal resolution fails, the parties agree to mediation in Fort Bend County or Harris County, Texas before initiating legal proceedings.
• Any legal action shall be filed exclusively in state or federal courts in Fort Bend County or Harris County, Texas.
• The prevailing party in any legal action shall be entitled to recover reasonable attorney's fees and costs.

We reserve the right to modify these Terms at any time. You will be notified of material changes via text or email at least 30 days prior to the effective date. Continued use of the service after the effective date constitutes acceptance of the modified terms. The most current version of these Terms is always available at cleanpawskaty.com/terms.

This Agreement constitutes the entire agreement between the parties regarding the subject matter hereof and supersedes all prior discussions or agreements, whether oral or written. If any provision is found unenforceable, the remaining provisions continue in full force and effect.

Clean Paws Katy LLC is a pet waste removal service operating in the Katy, Texas area. We are the data controller for personal information collected through our website and service operations.

• Business: Clean Paws Katy LLC
• Location: Katy, TX 77494
• Phone/Text: (281) 829-8914
• Email: hello@cleanpawskaty.com

Information you provide directly:

• Full name, home address, phone number, and email address
• Number and breed of dogs
• Gate access codes, lock combinations, or other property access information
• Special instructions regarding your yard, pets, or property
• Payment information — processed securely through our payment processor; we do not store full card numbers

Information collected automatically through our website:

• Website usage data including pages visited and links clicked
• Device information including browser type and IP address
• Cookies and similar tracking technologies

Information generated through service delivery:

• Photographs of your yard and gate taken after each service visit
• Service visit records including date, time, and technician assigned
• Notes regarding your property, pets, or service preferences

We use your personal information to:

• Schedule and perform pet waste removal services at your property
• Process payments and manage your billing account
• Send service notifications, arrival alerts, and photo confirmations
• Respond to your questions and support requests
• Improve our service quality and route efficiency
• Send marketing communications — only with your consent
• Comply with applicable legal obligations

We share your information only with trusted service providers necessary to operate our business:

• Sweep&Go — scheduling, route management, and customer account management
• Payment Processor — secure processing of customer payments
• QuickBooks / Intuit — accounting and financial record keeping
• Google — route optimization and business listing management
• SMS/Email Provider — sending service notifications and communications

We may also disclose your information if required by law, court order, or to protect the safety of our customers or staff. All third-party providers are contractually obligated to protect your information and may only use it for the specific purpose for which it was shared.

Our technicians photograph your clean yard and secured gate after every service visit. These photos are:

• Sent to you via text as proof of completed service
• Stored in your account for up to 12 months for service documentation
• Reviewed internally if a service quality dispute arises

We may use anonymized before/after photos for marketing — no identifying information such as house numbers, street signs, or recognizable home features will be included without your separate written consent. To opt out of marketing photo use, email hello@cleanpawskaty.com.

We protect your information through:

• PCI-compliant payment processing — we never store full card numbers
• Secure, encrypted storage of gate codes accessible only to assigned technicians
• Limited employee access — only staff who need your data to do their job can access it
• Industry-standard encryption through our scheduling and billing software
• Periodic security reviews of our data practices

While we implement strong security measures, no electronic storage system is 100% secure. We cannot guarantee absolute security of your information.

• Active customer account information — kept for the duration of service + 3 years
• Payment and billing records — 7 years as required for tax compliance
• Service visit photos — 12 months from date of visit
• Gate codes and access information — deleted within 30 days of service cancellation
• Website usage data — up to 12 months
• Inactive customer records — 3 years after last service, then permanently deleted

You have the following rights regarding your personal information:

• Access — request a copy of the personal data we hold about you
• Correction — request that we correct inaccurate or incomplete information
• Deletion — request deletion of your personal data (subject to legal retention requirements)
• Opt out of marketing — reply STOP to any text, click unsubscribe in any email, or contact us directly
• Data portability — request your data in a machine-readable format

To exercise any of these rights, email hello@cleanpawskaty.com or text (281) 829-8914 with your name, address, and specific request. We will respond within 30 days.

Our website uses cookies to improve your experience:

• Essential cookies — required for the website to function properly
• Analytics cookies — help us understand how visitors use our site
• Marketing cookies — used to show relevant ads to interested visitors

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

As a Texas business serving Texas residents, we comply with the Texas Data Privacy and Security Act (TDPSA). Texas residents have the right to know what data we collect, access and correct their data, request deletion, opt out of data sales (we do not sell data), and appeal our decisions. Contact us to exercise any of these rights — we will respond within 45 days as required by Texas law.

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, contact us immediately at hello@cleanpawskaty.com and we will delete it promptly.

We may update this Privacy Policy from time to time. When we make material changes we will update the Effective Date, notify active customers via text or email at least 14 days before the change takes effect, and post the updated policy on our website. Continued use of our services after the effective date constitutes acceptance of the updated policy.

For any questions, concerns, or privacy rights requests:

• Email: hello@cleanpawskaty.com
• Phone/Text: (281) 829-8914
• Mail: Clean Paws Katy LLC, Katy, TX 77494
• Response time: within 3 business days for general questions; within 30 days for formal rights requests